Customer protection

Terms & customer protection

We are completely transparent about what you may and may not expect from your IPTV Belgique subscription. Read this before you order — that way you know exactly where you stand.

15-day guarantee24/7 supportWeekly maintenanceFixed prices

In short: 15 days money back if the subscription genuinely does not work (all channels and all movies), 24/7 support, permanent updates and weekly maintenance. Ordering and paying happen over WhatsApp; the player app is not included. For every customer you refer you receive free months.

1. Money-back guarantee — 15 days

  • You are entitled to a full refund within 15 days of activating your subscription, but only where the subscription itself demonstrably does not work.
  • "Not working" means: NO channel works and NO movie or series works — not a single channel, not a single film, not a single category.
  • The fault must lie with the subscription (our servers/line), not with your app, your device, your internet connection or your network settings.

2. When does the refund NOT apply?

  • When the problem lies with the application, the device, the smart TV, the box, the router or the internet connection.
  • When only part of the offering fails (for example one channel, one match, one film or one category).
  • When you simply do not like the subscription, change your mind or prefer another provider. Taste or preference is not a technical fault.
  • When you refuse to cooperate with the diagnosis (screenshot, testing on a second device, testing on another network).
  • When the login details have been shared with third parties or used on more devices than your subscription allows.
  • We are not responsible for problems that lie outside the subscription.

3. The app is not included

  • We supply the subscription only (the line and the login details) — not the application.
  • You buy or activate the player/app yourself. Some apps are free, others ask a small one-off fee payable to the developer. Those costs are separate from your subscription with us.
  • Our subscription works with virtually every IPTV player, including: HotPlayer, IBO Player (and IBO Pro), IPTV Smarters / Smarters Pro, TiviMate, Flix IPTV, Duplex Play, Net IPTV, XCIPTV, Televizo, Kodi and any other player that supports Xtream Codes or M3U.
  • Our support helps you install and configure the app of your choice free of charge.

4. Payment and ordering

  • The entire ordering process runs over WhatsApp. You contact our support and they guide you step by step.
  • Payment is made mainly by bank transfer — that method is always available.
  • Other payment methods are not permanently available. Our support will tell you which options are open at that moment.
  • Our prices are fair and fixed: no hidden costs, no automatic renewal, no contract that quietly rolls on.

5. Invoice and contract after payment

  • Once we have received your payment we send you an invoice/contract — as a text message or as a PDF file.
  • It states every detail of your subscription: start date, end date, term including free months, number of devices, amount paid and your login details.
  • Keep this document. It serves as your proof for any question about renewal, support or a refund.

6. Refer a customer — get free months

  • If you refer someone to us and that person takes out a subscription, we reward you with free months on your own subscription.
  • Does the customer you referred buy the 12 + 3 month package? Then you receive 1 free month.
  • Do they buy the 24 + 6 month package? Then you receive 2 free months.
  • This applies to both 1-device and 2-device subscriptions, and there is no limit: every new customer you bring in counts.
  • Have the new customer mention your name or number when ordering, or report it yourself over WhatsApp.

7. Monthly promotions & our WhatsApp channel

  • Every month we run promotions and limited-time offers on various packages.
  • Follow us on social media — and above all on our WhatsApp channel — to see these deals first.
  • On the WhatsApp channel we also announce every update, planned maintenance window and fault repair, so you always know what is going on.
  • Subscribing to the channel is free and entirely without obligation.

8. Outage or connection error?

  • Getting a connection error, or is the server stuttering? No panic — just contact support.
  • Maintenance and repairs happen weekly, so problems are resolved quickly and structurally.
  • In most cases support gets you going again straight away with a different server or an adjusted setting, without you having to do anything.

9. 24/7 customer service

  • Our support is reachable 24 hours a day, 7 days a week over WhatsApp.
  • Before a refund can be considered, you always receive technical support first: we test the line, check the server and help with the installation.
  • In the vast majority of cases a problem is solved within minutes by a different app, a different server or a correct setting.

10. Permanent updates

  • The channel line-up and the servers are permanently maintained and updated, at no extra cost to you.
  • The VOD library (movies and series) is updated quarterly — four updates a year.
  • New channels, new categories and stream-quality improvements are added to your existing subscription automatically.

11. Movies on request

  • Is a film or series missing from the library? You can request it from us over WhatsApp.
  • Requests are included in the next quarterly update, so there is a wait until the following update cycle.
  • We do our utmost, but we cannot guarantee that every requested title becomes available.

12. Dutch audio and subtitles

  • Not every film and series is available with Dutch audio (dubbing).
  • A large part of the international content is offered in the original language (usually English), depending on the source.
  • Dutch subtitles are available for many titles, but not for the entire catalogue.
  • All Dutch channels and the Dutch content are of course broadcast in Dutch.
  • The absence of Dutch audio or subtitles on an individual title is not a technical fault and gives no right to a refund.

13. Your responsibility

  • A stable internet connection of at least 25 Mbps is required (50 Mbps or more recommended for 4K/8K).
  • You are responsible for your own equipment, your app and your network.
  • Sharing your login details leads to immediate blocking without a refund.
  • The service is intended solely for private use within the household.

14. How do you request a refund?

  • Contact us over WhatsApp within 15 days of activation.
  • State your order number, the device used and the app you are using.
  • Add a short video or screenshot showing that no channel and no film plays.
  • After confirmation by our technical team the amount is refunded to the same payment method within 5 to 10 working days.

Still have questions?

Our customer service is available 24/7 and usually answers within minutes. We handle ordering, payment and installation together with you over WhatsApp.

Contact us on WhatsApp

Last updated: September 2026. By taking out a subscription you declare that you agree to the terms above.